Space Pants is located in Canada, but we ship from both Canada and the USA. This means that for most orders shipping to Canada and the USA will never encounter duties or customs fees. This is due to the fact that we handle all importing ourselves. As long as your order is below $800.00 value, there will never be any surprises with customs fees.
Currently, US and international orders are shipped on Tuesdays and Fridays from within the USA. Orders to US customers generally take 2-6 business days once shipped within the USA. International orders generally take 6-10 business days but may be delayed by the customs of your country. All orders shipped domestically within the US will have a tracking number that can be tracked with USPS.International orders will not have a tracking number due to the fact that they are untraceable once they leave the USA.
Orders for Canadian customers normally ship within 2-8 business days of the order is placed. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days.
International or wholesale orders may be subject to customs fees or duties of your country. Unfortunately, Space Pants does not cover these fees so please contact us if you have concerns regarding your order.
We work Monday to Friday and are closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that we closed.
Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services, but we are always happy to do everything in our power to work with you and the postal system to correct orders.